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Talkspace is an app designed for users interested in online psychotherapy. Users are paired with a licensed therapist after answering questions in a free consultation. Talkspace offers therapists that specialize in various backgrounds (e.g. stress and anxiety, depression, PTSD, LGBTQ issues, work/life issues, and couples’ therapy). The main app screen is the “Talkspace”, where users can text, video, and voice messages their therapist. There is also a “Journey” tab, where users can adjust settings, view timelines and track progress. There is also a tab with left information on the assigned therapist, such as experience, credentials, focus, treatment approaches, and availability/time zone.

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Credibility

Overall Score: 3.57/5.00

Overall Score: 13/14

Research Base: 3/3
Research Funding: 1/2
Proposed Intervention: 3/3
Consumer Ratings: 3/3
Clinical Input in Development: 1/1
Software Support: 2/2

Date of Rating: November 2018


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User Experience

Objective Quality Score: 3.71/5.00

Subscale scores:
Engagement: 2.60
Functionality: 4.58
Aesthetics: 4.00
Information: 3.67

Subjective quality score: 3.25

Perceived impact score: 3.33

Rating date:
Rated by: PsyberGuide


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Transparency

Overall Score: Acceptable

Overall Score: Accceptable
Does the app have a privacy policy?: Yes
Does the privacy policy describe the information storage and sharing procedures related to user entered information, OR state that user information is stored locally?: Yes
Does the privacy policy state that the app/server encrypts/de-identifies the entered data OR state that user information is stored locally?: Yes
Does the app provide the option of a pin entry or log-in process to view and enter user data?: Yes
Does the privacy policy state whether or not users can use the app WITHOUT entering identifiable information, OR state that user information is stored locally?: Yes
Does the privacy policy state whether or not users can delete entered information OR state that user information is stored locally?: Yes
Does the privacy policy state whether or not users can edit entered information OR state that user information is stored locally?: Yes

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More Information

Available For: Requires iOS 10.0 or later; Requires Android 4.4 and up
Developer: Talkspace
Type of Treatment: Psychoeducation & Information
Targeted Conditions: Mood Disorders, Stress and Anxiety, PTSD, Phobias, Eating Disorders
Target Audience: Adults
Designed to be used in conjunction with a healthcare provider: No
Cost: Free with in-app purchases
Get it on: Google PlayiTunes

Research on this App

A pilot study was done to determine the validity of psychotherapy through texting (SMS) and Web platforms. Fifty-seven adults seeking text therapy were recruited from a text therapy service. Clinical outcomes were measured using the General Health Questionnaire-12 after 15 weeks of treatment. Results indicated that 25 (46%) of the participants experiences significant symptom improvement. High levels of satisfaction and cost-effectiveness were also reported.